- Audio Visual Manager- AV and Media

Job Details

Audio Visual Manager- AV and Media


Audio Visual Manager- AV and Media

• Intermediate Level


The Manager, AV & Media Experience is responsible for owning in conjunction with AV Leadership to support the day-to-day management of the Int’l audio visual operations, infrastructure and end user experience. Ensuring quality and timely support of A/V systems throughout NBCU.

Category Audio / Music / Sound  Technical Advisor  Technician 
Location London, United Kingdom
Time Period Full Time
Posted Date Feb 06, 2023
Start Date N/A
End Date N/A

Job Description

The position, reporting to the Sr.Manager Int’l Operations will supervise A/V Design Build projects enforcing global standardisation, UC/C escalation, Digital Signage maintenance,  A/V Event Support, Stakeholder Engagement, End User training, Installations, A/V project management, research and evaluation of new products and technologies, and in-house customer support responsibilities. NBCUniversal are looking for an experienced hands-on individual who has managed high performing teams across multiple geographical locations delivering projects and operational excellence.

  • Exceptional knowledge of Microsoft Teams, Tandberg, Cisco TMS and VCS, SX series codecs and Telepresence, VOIP, SIP, H323, Creston, Polycom Endpoints (HDX/VVX/RMX), AMX and AV cloud collaboration solutions.
  • Configure, support, troubleshoot and resolve issues associated with Audio Visual hardware and software.
  • Ability to design audio and/or video installations from start to finish.
  • Strong analytical and problem-solving skills.
  • Networking.
  • Ability to read and understand signal, and network diagram and CAD drawings.
  • Audio Visual system design knowledge base.
  • Audio Visual design build process experience.
  • Software Development Lifecycle knowledge.
  • License Management
  • Internal Operations experience.
  • Global Operations experience.
  • Demonstrates high level of interpersonal soft skills
  • Build, manage and lead a team of A/V Professionals and sub-contractors remote and local.
  • Responsible for development of team members and performing performance reviews.
  • Manage installations and support of the audio/video components of digital recording and presentation systems, and video conferencing.
  • Provide technical support on A/V hardware, control systems, and signal issues.
  • Research and evaluate new A/V products and technologies that benefit our business strategies.
  • Provide signal and network traffic flow, control circuit, and AV system designs for site installations as required.
  • Liaise with Business Units and other development engineers to understand requirements and upcoming business plan initiatives.
  • Develop standard operating procedures and processes for A/V team.
  • Maintain AV related statistics and ensure techs update and accurately report support issues.
  • Manage all open A/V support issues
  • Managing AV service providers
  • High attention to detail while balancing multiple issues.
  • Certified Technology Specialist (CTS) Certification.
  • ITIL Certification.
  • Experienced in roles with A/V installations and management responsibilities.
  • Strong project management skills.
  • Experience in managing individuals and teams across multiple regions.
  • Strong knowledge of A/V signal flow, wiring, soldering, and circuit board design.
  • Proven attention to details and follow-up.
  • Strong written and verbal communication skills, documentation is a must.
  • Ability to show good judgment.
  • Knowledge of how to use electrical and electronic diagnostic tools.
  • Computer Skills: MS Office, Outlook, Visio, etc.
  • Expertise with Microsoft Teams, Polycom, Cisco, Tandberg, Crestron, AMX and other similar technologies.
  • Experience with Microsoft Teams and Cloud Video Interop solutions.
  • Experience with room/desk booking solutions (Condeco, iOffice, Outlook Room Finder).
  • Experience with Digital Signage solutions (BrightSign, Exterity)
  • Experience with DS players (Appspace, Scala)
  • Experience with (MS Teams, Zoom, Amazon Chime, Bluejeans, Google Meets)
  • Computer Skills: MS Office, Outlook, Visio, etc.
  • Onsite or Internal Support experience.
  • Vendor management (MSA, SOW, RFI, RFP)
  • Eligibility to work in UK
  • Must be internationally mobile
  • The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.

Job Type Full Time 
Weekly Limit N/A
Shift Day
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