Job Details
Coordinator, Guest Experience NBC Studios
Coordinator, Guest Experience NBC Studios
$25/hour - $32/hour
• Emerging Level
Summary
NBCUniversal has an opening for a Coordinator, Guest Experience NBC Studios. This is an opportunity to join a dynamic team that delivers a one-of-a-kind experience to guests at NBC’s home in 30 Rockefeller Plaza. The Coordinator position is all encompassing of the Guest Experience department. They will assist in all areas of tour, audiences and retail.
Category
Coordinator
Live Event / On Location Services
Location
Greater New York City Area
Time Period
Full Time
Posted Date
Mar 06, 2024
Start Date
N/A
End Date
N/A
Job Description
NBCUniversal has an opening for a Coordinator, Guest Experience NBC Studios. This is an opportunity to join a dynamic team that delivers a one-of-a-kind experience to guests at NBC’s home in 30 Rockefeller Plaza. The position reports to the Director of Guest Experience, NBC studios.
JOB PURPOSE:
The Coordinator position is all encompassing of the Guest Experience department. They will assist in all areas of tour, audiences and retail.
ESSENTIAL FUNCTIONS:
- Provide logistical and administrative support to the Guest Experience team
- Provide exceptional customer service to all 30 Rockefeller guests
- Responsible for showcasing exceptional customer service when responding to guest inquiries via email and voicemail
- Work in collaboration with the audience, shop and tour team
- Assist with 30 Rock audience loads during special tape days or extended episodes
- Work with reprographics to ensure all Page training collateral are printed and distributed
- Provide support to team as needed and contribute insight on upcoming events or process improvement
BASIC QUALIFICATIONS:
- Minimum 1+ years of experience in reporting or analytics
- Strong problem-solving and critical thinking skills
- Strong interpersonal and communication skills
- Strong organization skills and able to efficiently manage projects/requests
- Proficient in Excel and PPT, technical computer skills
- Strong attention to detail and able to perform tasks with minimal supervision and direction.
ELIGIBILITY REQUIREMENTS:
- College Degree required or relevant experience
- Authorized to work in the United States
- Must be 18 years or older
DESIRED:
- Previous customer service experience
- Previous ticketing and sales experience
- Ability to work successfully with a wide variety of people and teams.
ADDITIONAL INFORMATION:
Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
Salary range: $25 - $32/hour
Job Type
Full Time
Weekly Limit
N/A
Shift
Day
Attached Files
N/A