Membership Services Assistant

WABE is looking for a Membership Services Assistant to temporarily support the Membership department, which provides the development team with customer service and other data entry support services. This position will report to the Director of Membership Experience.

The selected candidate will have outstanding skills in the areas of customer service. The candidate will be fully comfortable with the Microsoft Office software suite and familiar with data entry.

Accountabilities:

· Assist the customer service team with inbound and outbound customer service calls.

· Proof, email, and mail membership acknowledgements and solicitation letters.

· Update sustainer records to ensure proper communication and continued monthly support.

· Verify web and phone donations before importing them into the database.

· Collaborate in database clean-up projects – merging member records, correcting and updating member’s personal information.

· Assist with gathering content, editing, and distribution of monthly newsletters to donors.

· Provide general support as needed to maximize member services and other duties as assigned.

· Assist with events

· Other duties as assigned.

Knowledge, Skills, and Abilities:

· Experience working with databases.

· Excellent typing skills – 60 wpm

· Microsoft Office Suite (Word, Excel, PowerPoint)

· 2-3 years experience working in a data entry environment.

· Excellent phone etiquette and strong communication and interpersonal skills.

· Capable multi-tasker

· Candidate must be self-motivated, demonstrate initiative, and be a strong team player.