Job Details
Talent Service Coordinator
Summary
QVC is looking for a Talent Service Coordinator to work onsite at our 24/7 customer service desk in West Chester, PA. Whether it's greeting on-air guests as they arrive in the studio, handling tricky situations with high profile individuals, or informing the studio team of a last-minute change, the Talent Service Coordinator is available to handle it quickly and cordially.
Category
Assistant
Production Coordinator
Location
Pennsylvania
Time Period
Full Time
Posted Date
Jun 09, 2023
Start Date
N/A
End Date
N/A
Job Description
QVC is looking for a Talent Service Coordinator to work onsite at our 24/7 customer service desk in West Chester, PA. Reporting to our Talent Operations Supervisor, our coordinators are responsible for providing top-notch customer service to QVC internal & external partners, getting the talent ready to go on-air, handling issues, and working daily with the our backstage teams to communicate changes.
Who We Are
Our team's primary goal is to provide Premiere Customer Service to our hosts guests and vendors. It's how QVC delights our customers every day and it's what our Talent Service Center offers their clients every step of the way. Whether it's greeting on-air guests as they arrive in the studio, handling tricky situations with high profile individuals, or informing the studio team of a last-minute change, the Talent Service Coordinator is available to handle it quickly and cordially.
Your Impact
Who We Are
Our team's primary goal is to provide Premiere Customer Service to our hosts guests and vendors. It's how QVC delights our customers every day and it's what our Talent Service Center offers their clients every step of the way. Whether it's greeting on-air guests as they arrive in the studio, handling tricky situations with high profile individuals, or informing the studio team of a last-minute change, the Talent Service Coordinator is available to handle it quickly and cordially.
Your Impact
- Guide the in-studio experience of the hosts, guest teams, and models.
- Support backstage teams by processing and communicating informational changes, and getting them to the necessary parties.
- Resolve challenging situations that arise, such as scheduling conflicts, guest issues, late arrivals or call-outs of Talent team members, addressing breaches of policy, and making operational decisions that directly impact the live show.
- Getting the guests and hosts ready before going on-air.
- Work audio and engineering to report and trouble shoot mic issues.
What You Bring
- Bachelor's Degree in Communication, Business, Television, Broadcasting or a related field, or an equivalent combination of training, skills, and experience.
- 1+ years Customer Facing/Customer Service or Communications experience
- 1+ years of RECENT and DEMONSTRATED experience in a high-pressure, fast-paced Customer Service and/or Studio Environment required.
- Demonstrated proficiency with Microsoft Office Suite: including Excel and Word.
- Please note that weekend and evening/night availability is mandatory to be considered for this role.
Job Type
Full Time
Weekly Limit
N/A
Shift
Day, Evening
Attached Files
N/A